Terms and Conditions

Last Updated: 21 July 2026

1. Introduction

Welcome to Mumu Goods.

These Terms and Conditions govern your access to and use of the Mumu Goods website and your purchase of products through our online store.

Mumu Goods is an e-commerce project owned and operated by:

Company Name: Migitec Ltd
Trading Name: Mumu Goods
Company Number: 15267203
Registered Address: 203, 5300 Lakeside, Cheadle, England, SK8 3GP
Website: https://www.mumugoods.com/
Customer Support Email: [Insert Customer Support Email]

In these Terms and Conditions:

“Mumu Goods”, “we”, “us”, and “our” refer to Migitec Ltd trading as Mumu Goods.
“Customer”, “you”, and “your” refer to the individual accessing our website or purchasing products from us.
“Website” refers to the Mumu Goods website and its associated pages.
“Products” refers to the physical goods offered for sale through our website.

Please read these Terms and Conditions carefully before using our website or placing an order.

By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms and Conditions, you should not use our website or place an order.

2. Other Policies

These Terms and Conditions should be read together with our:

Privacy Policy;
Cookie Policy;
Shipping Policy;
Refund and Return Policy;
Any product-specific terms displayed on the relevant product page;
Any promotional terms displayed in connection with an offer.

These policies form part of the agreement between you and Mumu Goods where applicable.

If there is a conflict between these Terms and Conditions and product-specific terms, the product-specific terms will apply to the relevant product to the extent of that conflict.

Nothing in these Terms and Conditions limits any mandatory consumer rights available to you under applicable law.

3. Eligibility to Use the Website

To place an order, you must:

Have the legal capacity to enter into a binding contract;
Provide accurate and complete information;
Use a payment method that you are authorised to use;
Comply with all applicable laws and regulations.

If you are under 18 years of age, you may use the website and place an order only with the involvement and permission of a parent or legal guardian.

We reserve the right to refuse service, restrict access, suspend an account, or cancel an order where we reasonably believe that:

False or misleading information has been provided;
Fraudulent or unauthorised activity has occurred;
The website has been misused;
These Terms and Conditions have been breached;
Accepting the order would violate applicable law.

4. Customer Accounts

You may be able to purchase products as a guest or through a registered customer account.

When creating an account, you agree to:

Provide accurate and current information;
Keep your information updated;
Keep your password and login details confidential;
Prevent unauthorised access to your account;
Notify us promptly if you suspect unauthorised activity.

You are responsible for activity carried out through your account unless the activity resulted from circumstances for which we are legally responsible.

We may suspend or close an account where reasonably necessary to protect customers, prevent fraud, maintain website security, or enforce these Terms and Conditions.

Closing an account will not affect any rights, obligations, orders, payments, refunds, or disputes that arose before the account was closed.

5. Products and Product Information

We aim to provide accurate product descriptions, specifications, photographs, dimensions, materials, compatibility information, and other relevant details.

However:

Product colours may appear differently depending on screen and device settings;
Product packaging may change;
Manufacturers may make minor design or specification changes;
Measurements may be approximate;
Product photographs may include props or accessories that are not included;
Handmade or naturally produced items may have minor variations;
Product availability may change without notice.

The contents of each purchase are determined by the description provided on the relevant product page.

Customers should carefully review product descriptions, dimensions, compatibility information, warnings, and usage instructions before placing an order.

Where a product requires a specific size, voltage, plug type, connection standard, device model, or compatibility requirement, the customer is responsible for checking suitability before purchase.

Nothing in this section affects your statutory rights where a product is faulty, unsafe, not as described, or unfit for its intended purpose.

6. Product Availability

All products are subject to availability.

Adding a product to your shopping cart does not reserve the product or guarantee its availability.

A product may become unavailable after an order has been submitted due to:

Supplier stock changes;
Fulfilment issues;
Quality-control concerns;
Shipping restrictions;
Import or export restrictions;
Pricing or listing errors;
Circumstances outside our reasonable control.

If a product becomes unavailable after payment, we will notify you and may:

Offer an appropriate alternative;
Remove the unavailable product from the order;
Cancel the affected product or order;
Issue a refund through the original payment method.

We will not replace a product with an alternative without your agreement where the replacement is materially different.

7. Prices

Product prices are displayed on the website in the currency selected or made available to the customer.

Prices may change at any time. A price change will not normally affect an order that we have already accepted.

The final price payable will be shown during checkout before the order is submitted.

Unless otherwise stated, the final checkout amount may include:

Product prices;
Applicable discounts;
Shipping charges;
Taxes collected at checkout;
Other charges expressly accepted by the customer.

Currency conversion rates and foreign transaction charges applied by a bank, card issuer, or payment provider are outside our control.

We do not charge optional extras unless they have been clearly displayed and expressly selected or accepted by the customer.

8. Pricing and Listing Errors

We take reasonable care to ensure that prices and product information are correct.

However, errors may occasionally occur.

If a product has been listed with an obvious pricing, description, discount, availability, or technical error, we may contact you before dispatch and offer you the choice to:

Confirm the order using the correct information;
Select an alternative product;
Cancel the affected product or order.

If we cannot contact you or the error is identified before acceptance, we may cancel the affected order and refund any amount paid.

We will not intentionally use misleading prices or product information.

9. Placing an Order

Before submitting an order, you will have an opportunity to review and correct your:

Selected products;
Quantities;
Delivery address;
Billing information;
Shipping method;
Payment method;
Total order amount.

By submitting an order, you make an offer to purchase the selected products under these Terms and Conditions.

After receiving the order, we may send an automatic acknowledgement email. This acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.

A binding sales contract is normally formed when:

We send a dispatch confirmation;
We otherwise expressly confirm acceptance; or
The product is dispatched,

whichever occurs first.

Each separately dispatched parcel may be treated as a separate contract where appropriate.

10. Order Acceptance and Refusal

We reserve the right to refuse or cancel an order before dispatch for legitimate reasons, including:

A product being unavailable;
Payment not being authorised;
Incorrect pricing or product information;
Suspected fraud or unauthorised activity;
Unusual ordering patterns;
Delivery restrictions;
Legal or regulatory restrictions;
Sanctions or export-control requirements;
A product safety concern;
An error in the customer’s delivery information;
A material breach of these Terms and Conditions.

If an order is cancelled after payment has been received, we will refund the relevant amount through the original payment method.

We will not cancel an accepted consumer order arbitrarily or for discriminatory reasons.

11. Payment

Payment must be made using one of the payment methods offered during checkout.

Available payment methods may vary depending on:

Customer location;
Currency;
Order value;
Payment-provider availability;
Fraud-prevention checks.

By submitting payment information, you confirm that:

The information is accurate;
You are authorised to use the payment method;
Sufficient funds or credit are available;
The transaction does not violate applicable law.

Payments may be processed by third-party payment providers. These providers may carry out authentication, security, and fraud-prevention checks.

An order may be delayed or cancelled if payment cannot be authorised or verified.

Mumu Goods does not normally receive or store complete payment-card details.

12. Fraud Prevention

We may use reasonable fraud-prevention and identity-verification measures to protect customers and our business.

We may request additional information where an order appears unusual or presents an increased risk of:

Payment fraud;
Identity theft;
Unauthorised card use;
Account misuse;
Chargeback abuse;
Resale or commercial misuse.

Any information requested must be relevant and proportionate to the verification required.

Where verification cannot be completed, we may refuse or cancel the order and refund any applicable payment.

13. Shipping Origin and Fulfilment

Products sold through Mumu Goods are generally sourced, processed, or fulfilled by suppliers and fulfilment partners located in China.

Products are shipped directly from China to customers in selected European destinations.

Although products may be dispatched by an overseas supplier or fulfilment partner, your sales contract remains with Migitec Ltd trading as Mumu Goods, unless expressly stated otherwise.

We may share the information necessary to fulfil an order with:

Product suppliers;
Fulfilment centres;
YunExpress;
Customs representatives;
International carriers;
Local postal or courier companies.

Further information is available in our Shipping Policy and Privacy Policy.

14. Delivery

Orders will be delivered to the address supplied during checkout.

Customers must provide a complete and accurate delivery address, including:

Full recipient name;
Street and building information;
Apartment or unit number, where applicable;
City;
Postcode;
Country;
Telephone number;
Email address.

Orders are normally processed within 1–3 business days.

Estimated delivery from China to European destinations is generally 7–15 business days after dispatch.

Delivery to remote regions or orders affected by customs procedures may take 20 business days or longer.

Delivery times are estimates and are not guaranteed unless we have expressly agreed to a guaranteed delivery service.

Delays may result from:

Customs processing;
Carrier capacity;
Public holidays;
Peak shopping periods;
Severe weather;
Incorrect delivery information;
Transportation disruption;
Government restrictions;
Circumstances outside our reasonable control.

15. Tracking

Where tracking is available, a tracking number or link will be provided after dispatch.

Tracking information may take 2–5 business days to become active.

International shipments may be transferred from YunExpress or another international carrier to a local delivery provider.

Temporary gaps in tracking updates do not necessarily mean that a parcel has been lost.

Customers are responsible for monitoring tracking information and responding to delivery or customs requests where necessary.

16. Customs, Duties, and Taxes

International orders may be subject to:

Import value-added tax;
Customs duties;
Clearance charges;
Administration fees;
Local handling charges;
Other charges imposed by public authorities or carriers.

Where taxes or import charges are collected by Mumu Goods, they will be displayed during checkout or included in the amount shown.

Where charges are not collected during checkout, the customer may be responsible for paying them directly to the relevant authority or delivery provider.

Customers are responsible for ensuring that ordered products may legally be imported, possessed, and used in their destination country.

We are not responsible for delays caused by unpaid import charges, customer inaction, or local import restrictions, except where the issue results from our breach of contract or legal obligations.

17. Risk and Ownership

Responsibility for the products passes to you when the products are delivered to:

You;
A person identified by you;
A safe place expressly authorised by you;
A collection point selected or accepted by you,

subject to applicable consumer law.

Ownership of the products passes to you once we have received full payment and the products have been delivered.

This section does not limit your rights in relation to missing, damaged, defective, or incorrectly delivered products.

18. Delivery Problems

You should contact us promptly if:

An order has not arrived within the expected period;
Tracking shows delivery but the parcel cannot be located;
A parcel arrives damaged;
Items are missing;
You receive the wrong product;
The delivery address requires correction.

We may ask you to provide:

Your order number;
Tracking information;
Photographs of the package;
Photographs or videos of the product;
A copy of delivery communications;
Confirmation of the delivery address.

We may open an investigation with the supplier, carrier, or local delivery provider.

You should retain all packaging until the matter has been resolved.

19. Cancellation Rights

Depending on your location and applicable law, you may have a statutory right to cancel an online purchase without giving a reason.

For customers covered by United Kingdom distance-selling rules, the statutory cancellation period is generally 14 days beginning on the day after the product is received.

You must inform us clearly that you wish to cancel within the applicable cancellation period.

After notifying us, you must return the eligible product within the legally applicable return period.

Our Refund and Return Policy may provide a longer contractual return period of up to 30 days for eligible products.

The longer contractual period does not reduce or replace your statutory rights.

20. Returns

Eligible products may be returned in accordance with our Refund and Return Policy.

Returned products should normally be:

Unused;
Unwashed;
Unaltered;
Complete;
In their original condition;
Supplied with original accessories, manuals, labels, and packaging.

Customers may inspect a product only to the extent reasonably necessary to establish its nature, characteristics, and functionality.

Where legally permitted, a refund may be reduced if the product’s value has been diminished through handling beyond what would reasonably be allowed in a physical shop.

Before returning a product, customers should contact customer support for return instructions and the appropriate return address.

Products must not be returned to our registered office unless we have expressly instructed the customer to do so.

21. Return Shipping Costs

Mumu Goods will cover reasonable return shipping costs where:

The product is defective;
The product is damaged on arrival;
The wrong product was supplied;
The product materially differs from its description;
We are otherwise legally required to cover the cost.

For change-of-mind returns, the customer may be responsible for return shipping costs where permitted by applicable law and clearly communicated before purchase.

The return destination may be located in the United Kingdom, Europe, China, or another location designated by our fulfilment partner.

The applicable procedure and cost responsibility will be communicated before the return is sent.

22. Non-Returnable Products

Certain products may not be eligible for change-of-mind cancellation or return where permitted by applicable law, including:

Personalised or custom-made products;
Products manufactured to customer specifications;
Sealed hygiene or health-protection products after the seal has been broken;
Perishable or rapidly deteriorating products;
Products inseparably mixed with other goods after delivery;
Sealed audio, video, or software products after unsealing;
Digital content supplied after performance has begun with the required consent;
Products damaged through misuse, accident, or improper handling.

This section does not remove your rights where a product is faulty, unsafe, incorrectly supplied, or not as described.

23. Refunds

Approved refunds will normally be issued through the original payment method.

Once an eligible return reaches the designated warehouse and is inspected, we aim to process the refund within 3–5 business days.

The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Where legally required, refunds may include the standard outbound delivery charge.

Additional amounts paid for premium, express, or non-standard delivery may not be refundable beyond the cost of the least expensive standard delivery option offered.

We may withhold a change-of-mind refund until:

The returned product is received; or
You provide sufficient evidence that it has been sent,

whichever occurs first, where permitted by applicable law.

24. Faulty, Damaged, or Incorrect Products

Products supplied by Mumu Goods must comply with applicable consumer law.

Where applicable, products must be:

Of satisfactory quality;
Fit for their usual or expressly agreed purpose;
As described;
Free from material defects;
Supplied with the legally required level of care and information.

If a product is faulty, damaged, unsafe, or incorrect, contact us as soon as reasonably possible.

Depending on the circumstances and applicable law, you may be entitled to:

A refund;
A repair;
A replacement;
A price reduction;
Another appropriate legal remedy.

For UK consumers, qualifying faulty goods may generally be rejected for a full refund within the statutory short-term rejection period.

Nothing in these Terms and Conditions limits these statutory remedies.

25. Product Safety

Customers must read and follow all product:

Safety warnings;
Assembly instructions;
Age restrictions;
Usage instructions;
Maintenance instructions;
Electrical and compatibility requirements.

Products must not be used for an unintended, unlawful, or unsafe purpose.

Stop using a product immediately if it appears unsafe, damaged, overheated, contaminated, or defective.

We may contact customers regarding:

Safety instructions;
Product corrections;
Withdrawal notices;
Product recalls.

Customers should cooperate with reasonable recall or safety procedures.

26. Promotions and Discount Codes

Promotions, discount codes, and special offers may be subject to separate conditions.

Unless otherwise stated:

Promotions are available for a limited period;
Codes cannot be exchanged for cash;
Only one code may be used per order;
Codes cannot be used retrospectively;
Codes may exclude certain products;
Codes may be restricted by country, customer, or order value;
Promotions are subject to availability.

We may withdraw or correct a promotion where there is a genuine error, fraud, misuse, or legal requirement.

Orders already accepted will not be affected unless required by law or agreed with the customer.

27. Reviews and Customer Content

Customers may be permitted to submit:

Product reviews;
Ratings;
Comments;
Photographs;
Videos;
Questions or other content.

You confirm that content submitted by you:

Is accurate and based on a genuine experience;
Does not infringe another person’s rights;
Is not unlawful, defamatory, threatening, misleading, discriminatory, or obscene;
Does not contain malicious software;
Does not contain unauthorised advertising;
Does not reveal another person’s private information without permission.

You retain ownership of your content.

By submitting content, you grant Mumu Goods a non-exclusive, worldwide, royalty-free licence to store, reproduce, display, format, translate, and use the content for operating, promoting, and improving Mumu Goods.

We may moderate or remove content that violates these Terms and Conditions, but we are not required to publish every submission.

28. Intellectual Property

The website and its contents, including:

Text;
Graphics;
Logos;
Brand elements;
Page designs;
Software;
Databases;
Product presentation;
Original photographs and videos,

are owned by or licensed to Migitec Ltd and are protected by applicable intellectual-property laws.

You may use the website for personal and non-commercial shopping purposes.

You must not, without prior written permission:

Copy substantial parts of the website;
Reproduce our branding;
Scrape or extract website data;
Resell website content;
Reverse engineer website software;
Use automated systems that interfere with the website;
Create misleading associations with Mumu Goods;
Use our intellectual property for unlawful or commercial purposes.

References to third-party trademarks remain the property of their respective owners.

29. Acceptable Website Use

You must not use the website to:

Commit or encourage unlawful activity;
Submit fraudulent orders;
Interfere with website operation or security;
Introduce viruses or harmful code;
Attempt unauthorised access;
Collect other users’ personal information;
Send spam or unauthorised advertising;
Circumvent purchase restrictions;
Misrepresent your identity;
Infringe intellectual-property rights;
Abuse customer-support, refund, or chargeback procedures.

We may take reasonable action to protect our website, customers, payment providers, and business from prohibited activity.

30. Third-Party Services and Links

The website may contain links to or integrations with third-party services, including:

Payment providers;
Social-media platforms;
Tracking websites;
Delivery companies;
Review platforms;
External websites.

Third-party services operate under their own terms and privacy policies.

We are not responsible for third-party content, availability, security, or practices, except where liability cannot legally be excluded.

A link does not necessarily mean that we endorse or control the third party.

31. Website Availability

We aim to keep the website available and functioning properly.

However, access may occasionally be interrupted due to:

Maintenance;
Security updates;
Technical problems;
Hosting or network failures;
Service-provider issues;
Circumstances outside our reasonable control.

We do not guarantee that the website will always be uninterrupted or error-free.

We may update, suspend, change, or remove website features where reasonably necessary.

Such changes will not remove rights already acquired under an accepted order.

32. Privacy and Cookies

Personal information is processed in accordance with our Privacy Policy.

Our website may use cookies and similar technologies for:

Essential website functionality;
Shopping-cart management;
Security;
Analytics;
Personalisation;
Advertising, where consent is required and obtained.

Further information is provided in our Privacy Policy and Cookie Policy.

33. Our Responsibility to Consumers

We are responsible for foreseeable loss or damage caused by our breach of these Terms and Conditions or failure to use reasonable care and skill.

Loss or damage is foreseeable where:

It was an obvious consequence of the breach; or
Both parties knew that it might occur when the contract was formed.

We are not responsible for losses caused solely by:

Incorrect information supplied by the customer;
Misuse of a product;
Failure to follow instructions;
Unauthorised product modification;
Events outside our reasonable control;
A third party not acting on our instructions.

Nothing in these Terms and Conditions excludes or limits liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of mandatory statutory consumer rights;
Defective products where liability cannot legally be excluded;
Any other liability that cannot be excluded or limited by law.

34. Personal and Business Use

Products are supplied primarily for personal and domestic use.

Unless expressly agreed otherwise, we are not responsible for:

Business interruption;
Loss of business opportunity;
Loss of commercial profits;
Loss of anticipated savings;
Commercial resale losses.

This restriction does not apply where such liability cannot legally be excluded.

Customers intending to purchase products for commercial resale or professional use should contact us before ordering.

35. Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

Natural disasters;
Extreme weather;
Fire or flood;
War or civil unrest;
Epidemics or pandemics;
Strikes;
Government action;
Customs action;
Transportation disruption;
Carrier failure;
Internet or infrastructure failure;
Supplier interruption;
Import or export restrictions.

We will take reasonable steps to minimise the effect of such events and perform our obligations as soon as reasonably possible.

If a material delay continues for an unreasonable period, you may have the right to cancel the affected order and receive an appropriate refund.

36. Complaints

We aim to resolve complaints fairly and efficiently.

To submit a complaint, contact:

Customer Support Email: [Insert Customer Support Email]

Please provide:

Your full name;
Order number;
Description of the issue;
Relevant photographs or documents;
The resolution requested.

We may ask for additional reasonable information to investigate the complaint.

Nothing in this complaints procedure prevents you from using any legal or regulatory remedy available to you.

37. Governing Law

These Terms and Conditions and contracts formed through the website are governed by the laws of England and Wales.

However, if you are a consumer living in another country, you will continue to benefit from any mandatory consumer protections provided by the laws of your country that cannot legally be excluded by contract.

38. Jurisdiction

Subject to applicable consumer law, the courts of England and Wales shall have jurisdiction over disputes arising from these Terms and Conditions.

Consumers living in Scotland or Northern Ireland may also bring proceedings in their local courts where permitted.

Consumers living in the European Economic Area or another eligible jurisdiction may have the right to bring proceedings in the courts of their country of residence.

Nothing in this section removes any mandatory jurisdictional right available to a consumer.

39. Changes to These Terms and Conditions

We may update these Terms and Conditions to reflect:

Changes to our services;
New website features;
Changes to delivery or fulfilment operations;
Legal or regulatory developments;
Security requirements;
Business improvements.

The updated version will be published on this page with a revised “Last Updated” date.

The Terms and Conditions applying to an order will normally be the version in force when the order was submitted.

Material changes will not retrospectively reduce rights arising from an accepted order.

40. Transfer of Rights

We may transfer our rights or obligations to another organisation as part of:

A merger;
Reorganisation;
Business sale;
Transfer of assets;
Corporate restructuring.

Any transfer will not reduce your statutory rights.

You may transfer your rights under a contract only where permitted by law or with our written agreement.

41. Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue in full force and effect.

42. No Waiver

If we do not immediately enforce a provision of these Terms and Conditions, this does not mean that we have waived our right to enforce it later.

A waiver relating to one breach does not constitute a waiver relating to another breach.

43. Entire Agreement

These Terms and Conditions, together with the policies and information expressly incorporated into them, form the agreement between you and Mumu Goods regarding your use of the website and purchase of products.

Nothing in this section excludes liability for fraud or prevents a consumer from relying on information that legally forms part of the contract.

44. Electronic Communications

By using the website or contacting us electronically, you agree that contractual and service communications may be provided electronically.

These may include:

Order acknowledgements;
Dispatch confirmations;
Electronic invoices;
Tracking updates;
Security messages;
Policy updates;
Customer-support correspondence.

Marketing messages will be sent only where permitted by law, and you may unsubscribe from them at any time.

45. Contact Information

For questions concerning these Terms and Conditions, products, orders, payments, shipping, returns, refunds, or customer rights, please contact:

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Meta Description

Read the Mumu Goods Terms and Conditions covering online orders, payments, international shipping from China to Europe, cancellations, returns, refunds, customer rights, and website use.

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