Return Policy
At Mumu Goods, we are committed to providing the highest level of customer satisfaction. Therefore, we offer you the right to return eligible products within 30 days of receiving your order.
Below, you can find important information regarding our return process and conditions.
Return Conditions
Return Period:
You may return eligible products within 30 days from the date you receive your order.
Product Condition:
Returned products must be in their original, unused condition. All product contents, accessories, manuals, and other included items must be complete and returned in the original packaging.
Packaging Condition:
The product’s original packaging must be complete and undamaged. Products with damaged, missing, or incomplete packaging may not be accepted for return.
Return Process
Submitting a Return Request:
To initiate a return, please contact our customer service team. When submitting your request, please provide your order number and the reason for the return.
Review and Approval:
Once your return request has been received, our customer service team will review it and determine whether it meets the return conditions.
Return Shipping and Processing:
After your return request has been approved, you must send the product to the return address provided by our customer service team. The product must be returned in its original packaging with all included contents and accessories.
Once the returned product reaches our warehouse and is inspected, the refund process will be initiated.
Refund Processing Time:
After your return arrives at our warehouse and is approved, a full refund will be issued to your original payment method within 3–5 business days.
Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
Important Information
Return Shipping Costs:
Return shipping costs are generally covered by Mumu Goods. However, in certain circumstances, the return shipping cost may be the responsibility of the customer. Please contact our customer service team for detailed information.
Incomplete or Damaged Products:
Return requests may be rejected if the product is incomplete, damaged, used, altered, or does not meet the return conditions.
Original and Unused Condition:
Products must be returned in their original, unused, and resalable condition unless the product was delivered defective or damaged.
At Mumu Goods, we strive to make your shopping experience smooth, secure, and satisfactory. If you have any questions regarding our refund or return process, please do not hesitate to contact our customer service team.
Website: https://www.mumugoods.com/