Privacy Policy

Last Updated: 21 July 2026

1. Introduction

Welcome to Mumu Goods.

Mumu Goods is an international e-commerce project owned and operated by Migitec Ltd, a company registered in England and Wales.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you:

Visit or use our website;
Create a customer account;
Place or manage an order;
Contact our customer support team;
Subscribe to marketing communications;
Participate in promotions, surveys, or product reviews;
Otherwise interact with Mumu Goods.

This Privacy Policy also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation, the Data Protection Act 2018, and, where applicable, the European Union General Data Protection Regulation.

By using our website, you acknowledge that you have read this Privacy Policy.

2. Who We Are

For the purposes of applicable data protection laws, the data controller responsible for your personal information is:

Company Name: Migitec Ltd
Trading Name: Mumu Goods
Company Number: 15267203
Registered Address: 203, 5300 Lakeside, Cheadle, England, SK8 3GP
Website: https://www.mumugoods.com/
Privacy Email: [Insert Privacy or Customer Support Email]

Migitec Ltd determines why and how personal information collected through Mumu Goods is processed.

3. European Union Representative

Where required under applicable European Union data protection law, we may appoint a representative within the European Union.

EU Representative: [Insert Representative’s Name, Address, and Email if applicable]

If an EU representative is appointed, this section will be updated with the relevant contact information.

4. Personal Information We Collect

The personal information we collect depends on how you use our website and services.

4.1 Identity and Contact Information

We may collect:

Full name;
Billing address;
Delivery address;
Email address;
Telephone number;
Country and postcode;
Account username or customer identification number.

4.2 Order and Transaction Information

When you place an order, we may collect:

Products ordered;
Order number;
Order value;
Discounts and promotional codes;
Selected payment method;
Payment status;
Shipping charges;
Tax and customs information;
Order history;
Return, refund, cancellation, or dispute information.

4.3 Payment Information

Payments are processed through third-party payment providers made available during checkout.

Depending on the payment method selected, our payment providers may process:

Payment card information;
Billing information;
Bank or digital-wallet information;
Payment authentication information;
Fraud-prevention information.

Mumu Goods does not normally receive or store your complete payment-card number. We may receive limited payment information, such as:

The last four digits of your card;
Card type;
Payment status;
Transaction reference number;
Billing address;
Fraud or risk assessment results.

Payment providers process payment information according to their own privacy policies and security standards.

4.4 Shipping and Delivery Information

To process and deliver orders, we may collect:

Recipient’s name;
Delivery address;
Telephone number;
Email address;
Tracking number;
Courier information;
Delivery status;
Customs declaration information;
Proof of delivery;
Delivery instructions;
Information about failed or disputed deliveries.

Because products are generally shipped from China to European destinations, relevant order and delivery information may be shared with suppliers, fulfilment centres, YunExpress, customs representatives, and local delivery providers.

4.5 Account Information

If customer accounts are available, we may collect:

Login credentials;
Encrypted password information;
Saved addresses;
Wishlist information;
Shopping-cart contents;
Order history;
Communication preferences;
Account settings.

You are responsible for keeping your account credentials confidential.

4.6 Communications

When you contact us, we may collect:

The content of your message;
Email correspondence;
Live-chat records;
Customer-support requests;
Complaint information;
Photographs or videos supplied in connection with damaged or defective products;
Social-media communications;
Call records or notes, where applicable.

4.7 Technical and Device Information

When you access our website, we may automatically collect:

Internet Protocol address;
Browser type and version;
Device type;
Operating system;
Language settings;
Time zone;
Referring website;
Pages visited;
Date and time of visits;
Session duration;
Click and navigation activity;
Approximate geographic location derived from your IP address;
Website error, security, and performance information.

4.8 Marketing and Preference Information

We may collect:

Email subscription status;
Marketing preferences;
Product interests;
Responses to promotions or surveys;
Advertising interactions;
Cookie and consent preferences;
Unsubscribe requests.

4.9 Reviews and User-Submitted Content

If you submit a product review, rating, photograph, comment, or other content, we may collect and display:

Your display name;
Review or rating;
Submitted photographs or videos;
Product information;
Date of submission.

You should not include sensitive personal information in publicly visible reviews.

4.10 Fraud and Security Information

We may collect information necessary to detect and prevent fraud, misuse, unauthorised transactions, and security incidents, including:

IP addresses;
Failed payment attempts;
Account-access records;
Device identifiers;
Transaction patterns;
Fraud-prevention scores;
Chargeback information;
Suspected misuse or policy violations.

5. How We Collect Personal Information

We may collect personal information:

Directly from You

For example, when you:

Place an order;
Create an account;
Contact customer support;
Request a return or refund;
Subscribe to marketing;
Submit a review;
Complete a form or survey.

Automatically

We may collect technical, device, cookie, and website-usage information automatically when you use our website.

From Third Parties

We may receive information from:

Payment processors;
Fraud-prevention providers;
Shipping and logistics companies;
YunExpress and local delivery partners;
Suppliers and fulfilment centres;
Analytics providers;
Advertising platforms;
Customer-support providers;
Social-media platforms;
Public authorities and customs organisations.

6. How and Why We Use Personal Information

We process personal information only where we have a valid legal basis.

6.1 Processing and Delivering Orders

We use identity, contact, payment, order, and shipping information to:

Confirm orders;
Process payments;
Arrange fulfilment;
Ship and track products;
Send order updates;
Manage customs procedures;
Handle cancellations, returns, and refunds.

Legal basis: Performance of a contract and compliance with legal obligations.

6.2 Managing Customer Accounts

We use account information to:

Create and maintain accounts;
Save preferences and addresses;
Display order history;
Protect account security;
Provide account-related services.

Legal basis: Performance of a contract and our legitimate interest in providing an efficient customer experience.

6.3 Providing Customer Support

We use contact and communication information to:

Answer questions;
Resolve complaints;
Investigate delivery problems;
Handle damaged or incorrect products;
Manage returns and refunds;
Provide after-sales support.

Legal basis: Performance of a contract and our legitimate interest in providing customer service and resolving disputes.

6.4 Preventing Fraud and Protecting Security

We may use transaction, technical, account, and device information to:

Detect fraudulent transactions;
Prevent account misuse;
Protect our website and customers;
Investigate security incidents;
Enforce our contractual terms;
Prevent unauthorised access.

Legal basis: Our legitimate interests in preventing fraud and protecting our business and customers, and compliance with legal obligations.

6.5 Complying with Legal Obligations

We may process personal information to comply with:

Accounting and taxation requirements;
Customs and import rules;
Consumer-protection laws;
Court orders;
Regulatory obligations;
Law-enforcement requests;
Record-keeping requirements.

Legal basis: Compliance with a legal obligation.

6.6 Improving Our Website and Services

We may analyse website, transaction, and customer-support information to:

Improve website performance;
Understand how customers use our services;
Improve product descriptions;
Develop new features;
Identify technical problems;
Measure customer satisfaction;
Improve our product selection and delivery processes.

Legal basis: Our legitimate interests in developing and improving our services. Where required, analytics cookies and similar technologies will be used with your consent.

6.7 Marketing and Promotions

Where permitted, we may use your contact and preference information to send:

Product news;
Discount offers;
Promotional campaigns;
Abandoned-cart reminders;
New product announcements;
Customer surveys.

Legal basis: Your consent or our legitimate interests, where permitted by applicable law.

You may unsubscribe at any time by:

Selecting the unsubscribe link in a marketing email;
Updating your account preferences;
Contacting us directly.

Unsubscribing from marketing messages will not prevent us from sending essential communications relating to your orders, account, security, returns, or legal notices.

6.8 Establishing and Defending Legal Claims

We may use relevant records to establish, exercise, or defend legal claims and resolve disputes.

Legal basis: Our legitimate interests and compliance with legal obligations.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, software development kits, and similar technologies.

These technologies may be used to:

Keep the website functioning;
Remember shopping-cart contents;
Maintain secure login sessions;
Store language and currency preferences;
Prevent fraud;
Measure website performance;
Understand customer behaviour;
Provide personalised content;
Measure advertising effectiveness.

Essential Cookies

Essential cookies are necessary for functions such as checkout, account security, shopping-cart management, payment processing, and fraud prevention.

These cookies may be used without consent where permitted by law.

Analytics and Advertising Cookies

Analytics, personalisation, and advertising cookies will be used only where permitted by applicable law and, where required, after you have provided consent.

You can manage non-essential cookie preferences through our cookie banner or cookie-settings tool.

Further information should be provided in our separate Cookie Policy.

8. Who We Share Personal Information With

We may share personal information with trusted third parties where necessary to operate Mumu Goods.

8.1 Suppliers and Fulfilment Partners

We may provide suppliers and fulfilment centres in China with the information necessary to prepare and dispatch your order, including:

Customer name;
Delivery address;
Telephone number;
Email address;
Products ordered;
Delivery instructions.

Suppliers are not authorised to use this information for unrelated purposes.

8.2 Shipping and Logistics Providers

We may share information with:

YunExpress;
International shipping companies;
Customs agents;
Postal services;
Local European courier companies;
Delivery-tracking providers.

These organisations require customer and delivery information to transport, clear, track, and deliver orders.

8.3 Payment Providers

Payment information may be processed by payment gateways, card networks, banks, digital-wallet providers, and fraud-prevention services.

The payment providers available to you will normally be identified during checkout.

8.4 Website and Technology Providers

We may use service providers for:

Website hosting;
E-commerce infrastructure;
Cloud storage;
Email delivery;
Customer-support systems;
Database management;
Cybersecurity;
Website analytics;
Marketing and advertising;
Error monitoring;
Content delivery.

These providers may process personal information only to provide contracted services or as otherwise permitted by law.

8.5 Professional Advisers

We may share necessary information with:

Accountants;
Auditors;
Lawyers;
Insurers;
Tax advisers;
Business consultants.

8.6 Government and Regulatory Authorities

We may disclose information to:

Courts;
Law-enforcement authorities;
Customs authorities;
Tax authorities;
Consumer-protection bodies;
Data-protection authorities;
Other regulators.

We will do so where required by law or where disclosure is reasonably necessary to protect our legal rights.

8.7 Business Transfers

If Migitec Ltd or Mumu Goods is involved in a merger, acquisition, restructuring, financing, sale of assets, or transfer of business, personal information may be disclosed to prospective buyers, advisers, or other parties involved in the transaction.

Any recipient will be required to handle the information appropriately.

9. International Transfers of Personal Information

Mumu Goods operates an international e-commerce model.

Your personal information may be transferred to or accessed from countries outside the United Kingdom or European Economic Area, including China and other countries where our suppliers, fulfilment centres, logistics providers, payment providers, or technology partners operate.

Data-protection laws in these countries may differ from those in your country.

Where required by applicable law, we use appropriate legal and organisational safeguards for international transfers. These may include:

Transfers to countries recognised as providing an adequate level of data protection;
European Commission Standard Contractual Clauses;
The United Kingdom International Data Transfer Agreement;
The United Kingdom Addendum to the European Commission Standard Contractual Clauses;
Contractual security and confidentiality requirements;
Transfer-risk assessments;
Technical and organisational security measures.

Only information reasonably necessary to process and deliver an order will be provided to suppliers and logistics providers.

You may contact us to request further information about the safeguards used for international transfers.

10. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, taxation, fraud-prevention, and dispute-resolution requirements.

Our normal retention periods are:

Order, Invoice, and Transaction Records

Normally retained for up to six years from the end of the relevant financial year, or longer where required by tax, accounting, legal, or regulatory obligations.

Customer Account Information

Normally retained while the account remains active. Information may be deleted or anonymised after the account is closed or has remained inactive for an extended period, unless it is required for another lawful purpose.

Customer-Support Communications

Normally retained for up to three years after the request or complaint is resolved, unless a longer period is necessary for a dispute or legal claim.

Returns, Refunds, and Chargebacks

Normally retained for up to six years, depending on legal, contractual, accounting, and dispute-resolution requirements.

Marketing Information

Retained until you withdraw consent, unsubscribe, or we determine that the information is no longer required.

We may retain limited suppression information to ensure that we respect your request not to receive future marketing.

Technical and Security Logs

Normally retained for up to 12 months, although relevant records may be kept longer when necessary to investigate fraud, security incidents, or legal claims.

Cookie Information

Retained according to the duration specified in our cookie-settings tool or Cookie Policy.

We regularly review the information we hold and delete or anonymise information that is no longer necessary.

11. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against:

Unauthorised access;
Unlawful use;
Accidental loss;
Alteration;
Disclosure;
Destruction.

These measures may include:

Encrypted website connections;
Access controls;
Password protections;
Secure payment providers;
Limited employee and contractor access;
Security monitoring;
Backups;
Fraud-prevention systems;
Confidentiality obligations;
Regular technical updates.

No internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

You should use a strong and unique password and contact us immediately if you believe your account or personal information has been compromised.

12. Your Data-Protection Rights

Depending on your location and applicable law, you may have the following rights:

Right to Be Informed

You have the right to receive clear information about how your personal information is collected and used.

Right of Access

You may request confirmation that we process your personal information and obtain a copy of that information.

Right to Rectification

You may ask us to correct personal information that is inaccurate or incomplete.

Right to Erasure

You may ask us to delete your personal information in certain circumstances.

This right is not absolute, and we may retain information where required by law or for legitimate legal purposes.

Right to Restrict Processing

You may ask us to temporarily limit the way we process your information in certain circumstances.

Right to Data Portability

Where applicable, you may request personal information that you provided to us in a structured, commonly used, and machine-readable format.

Right to Object

You may object to processing based on legitimate interests in certain circumstances.

You have the right to object at any time to the use of your personal information for direct marketing.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect processing that took place before consent was withdrawn.

Rights Relating to Automated Decisions

You may have rights relating to decisions made solely through automated processing that produce legal or similarly significant effects.

Mumu Goods does not currently use personal information to make such decisions solely by automated means.

Not all rights apply in every situation. We may need to verify your identity before processing a request.

To exercise your rights, contact:

Privacy Email: [Insert Privacy or Customer Support Email]

We normally respond within the period required by applicable law.

13. Complaints

We encourage you to contact us first if you have concerns about how we handle your personal information.

Migitec Ltd trading as Mumu Goods
Address: 203, 5300 Lakeside, Cheadle, England, SK8 3GP
Email: [Insert Privacy or Customer Support Email]

You also have the right to complain to the relevant data-protection authority.

In the United Kingdom, the supervisory authority is the Information Commissioner’s Office.

Customers in the European Economic Area may also contact the data-protection authority in the country where they live, work, or believe a data-protection infringement occurred.

14. Children’s Privacy

Mumu Goods is not intended for children who are not legally able to enter into a purchase contract.

We do not knowingly collect personal information directly from children without appropriate permission where such permission is legally required.

Orders should be placed only by individuals who have the legal capacity to make purchases or by an authorised parent or guardian.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and, where appropriate, delete the information.

15. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social-media platforms, courier websites, or other online services.

These third parties operate independently and maintain their own privacy policies.

Mumu Goods is not responsible for the privacy, security, availability, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

16. Social Media

If you interact with us through a social-media platform, both Mumu Goods and the relevant platform may process information relating to that interaction.

Social-media platforms may collect information through their own cookies, pixels, and tracking technologies.

Your use of those platforms is governed by their own privacy policies and account settings.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business or services;
New suppliers or service providers;
Legal or regulatory developments;
Changes to our website technology;
New processing activities;
Improvements to privacy and security practices.

The updated version will be published on this page with a revised “Last Updated” date.

Where required by law, we will provide additional notice or request renewed consent.

18. Contact Us

For questions, complaints, requests, or concerns relating to this Privacy Policy or your personal information, please contact:

SEO Title

Meta Description

Read the Mumu Goods Privacy Policy to learn how Migitec Ltd collects, uses, protects, and shares customer information when providing international online shopping and delivery services across Europe.