Shipping Policy

Last Updated: [21.07.2026]

Thank you for shopping with Mumu Goods. This Shipping Policy explains how orders placed through our website are processed, shipped, tracked, and delivered.

1. Shipping Origin

Products purchased from Mumu Goods are generally processed and shipped from our fulfilment facilities or suppliers located in China.

Orders are delivered to eligible destinations throughout Europe using international shipping services, primarily provided by YunExpress and its local delivery partners.

2. Shipping Destinations

Mumu Goods currently ships to selected countries and regions across Europe.

Shipping availability may vary depending on:

The destination country;
The customer’s postcode;
Product type, size, or weight;
Local delivery restrictions;
Customs or import regulations;
Carrier service availability.

Available shipping destinations will be displayed during the checkout process. If a shipping option is unavailable for the address entered, we may not be able to complete delivery to that destination.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully received and confirmed.

Business days do not include Saturdays, Sundays, public holidays, or official holidays observed in the country where the order is processed.

During busy periods, promotional campaigns, public holidays, product launches, or unusually high order volumes, processing may take longer.

Once an order has been processed and handed over to the shipping carrier, the customer will receive a shipping confirmation containing the available tracking information.

4. Estimated Delivery Time

The estimated delivery time for orders shipped from China to European destinations is generally:

7–15 business days after dispatch

Delivery to remote locations, islands, rural areas, or destinations requiring additional customs processing may take up to 20 business days or longer.

The estimated delivery period begins when the order has been dispatched, not when the order is placed.

All delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, shipping method, customs procedures, local postal services, courier capacity, weather conditions, and other circumstances outside our reasonable control.

5. Shipping Carrier

Orders are primarily shipped through YunExpress.

After the shipment arrives in the destination country, it may be transferred to a local postal service or courier company for final delivery.

The local delivery provider may vary depending on the destination country and the service selected by the shipping carrier.

Mumu Goods may use another suitable shipping or logistics provider where necessary to complete the delivery.

6. Shipping Charges

Shipping charges, where applicable, will be calculated and displayed during checkout before the customer confirms the order.

Shipping charges may vary depending on:

The delivery destination;
The weight and dimensions of the order;
The selected shipping method;
Product type;
Applicable promotional offers.

Any free-shipping promotion will be subject to the conditions displayed on the website at the time of purchase.

7. Order Tracking

Once an order has been dispatched, the customer will receive a shipping confirmation email containing a tracking number or tracking link where available.

Tracking information may take 2–5 business days to become active after the shipment has been dispatched.

Customers may track their orders using the YunExpress tracking service or the local delivery provider’s tracking system once the parcel has been transferred to the final-mile carrier.

Tracking updates are provided by the shipping carrier. Temporary gaps between tracking updates do not necessarily mean that the parcel has stopped moving or has been lost.

8. Customs, Import Duties, and Taxes

Orders shipped from China to Europe may be subject to customs inspections, import duties, value-added tax, handling charges, or other fees imposed by the destination country.

Where applicable, taxes or import charges may be collected at checkout, included in the product price, handled through the shipping service, or charged separately by the local customs authority or delivery provider.

Unless expressly stated otherwise during checkout, the customer is responsible for any customs duties, import taxes, clearance charges, or similar fees imposed by the destination country.

Mumu Goods does not control customs authorities and cannot predict the exact amount of any additional charges.

Customers are responsible for ensuring that the products ordered can legally be imported into their country.

9. Customs Delays

International shipments may be inspected or held by customs authorities.

Customs processing times vary between countries and may cause delivery delays outside the estimated delivery period.

Mumu Goods is not responsible for delays caused by:

Customs inspections;
Additional documentation requests;
Import restrictions;
Unpaid customs charges;
Local regulatory requirements;
Actions taken by customs or other public authorities.

We will provide reasonable assistance where shipment information or documentation is required.

10. Accurate Shipping Information

Customers must provide complete and accurate shipping information when placing an order.

This includes:

Full name;
Complete delivery address;
Apartment or building number, where applicable;
City and postcode;
Country;
Valid telephone number;
Valid email address.

Mumu Goods is not responsible for delivery delays, failed deliveries, additional shipping charges, or lost parcels resulting from incomplete or incorrect information provided by the customer.

11. Address Changes

Customers should contact our customer service team as soon as possible if the shipping address needs to be changed.

We may be able to update the address only if the order has not yet been processed or dispatched.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed or redirected.

Any additional costs resulting from an address change or redirection may be charged to the customer.

12. Failed Delivery Attempts

The customer is responsible for being available to receive the order and for following any delivery instructions provided by the local courier.

If delivery is unsuccessful, the courier may:

Attempt delivery again;
Leave the parcel at a collection point;
Deliver it to a neighbour or designated safe location;
Return the parcel to the sender.

Customers should regularly check the tracking information and contact the local delivery provider when action is required.

13. Unclaimed or Returned Parcels

If a parcel is returned because it was refused, unclaimed, undeliverable, or sent to an incorrect address provided by the customer, the customer should contact Mumu Goods.

Where appropriate, we may offer:

Reshipment after payment of additional shipping charges;
A refund after deducting applicable shipping, return, customs, or handling costs;
Another reasonable solution based on the circumstances.

Original shipping charges may be non-refundable where the failed delivery was caused by incorrect information, refusal of delivery, unpaid customs charges, or failure to collect the parcel.

14. Multiple Shipments

An order containing multiple products may be shipped in separate parcels.

Separate parcels may:

Have different tracking numbers;
Be dispatched on different dates;
Arrive at different times;
Be delivered by different local carriers.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

Customers should review all tracking numbers provided before contacting customer service.

15. Delayed Shipments

Delivery may be delayed due to circumstances outside our reasonable control, including:

Customs procedures;
Public holidays;
Peak shopping periods;
Severe weather;
Natural disasters;
Strikes or industrial action;
Transportation disruptions;
Flight cancellations;
Local courier delays;
Incorrect address information;
Government restrictions;
Public health emergencies;
Supply-chain interruptions.

Estimated delivery dates are provided for guidance only and do not constitute a guaranteed delivery deadline.

16. Lost Shipments

A parcel will not automatically be considered lost because tracking information has not been updated for several days.

If an order has not arrived within 20 business days after dispatch, the customer should contact our customer service team with the order number and tracking information.

We will contact the carrier and, where necessary, open a delivery investigation.

Carrier investigations may take additional time to complete. A replacement or refund may be offered after the carrier confirms that the shipment has been lost, subject to the circumstances and applicable law.

17. Damaged Packages

Customers should inspect their package as soon as it is delivered.

If a product arrives damaged, the customer should contact us as soon as reasonably possible and provide:

The order number;
Photographs of the outer packaging;
Photographs or videos of the damaged product;
A description of the damage;
A photograph of the shipping label.

Customers should retain the product and all original packaging until the claim has been reviewed.

Confirmed damaged, defective, or incorrect products will be handled in accordance with our Refund and Return Policy and applicable consumer law.

18. Order Cancellations

Orders may be cancelled before they are processed or dispatched.

Once an order has been dispatched, it may no longer be possible to cancel the shipment. The customer may instead need to follow the return procedure after receiving the order.

Cancellation and refund requests are subject to our Refund and Return Policy and applicable consumer rights.

19. Force Majeure

Mumu Goods shall not be liable for delays or failure to deliver caused by events beyond our reasonable control.

These events may include natural disasters, war, civil unrest, epidemics, pandemics, strikes, customs actions, government restrictions, transportation failures, courier disruptions, technical problems, or other force majeure events.

20. Contact Us

For questions concerning shipping, tracking, delivery delays, damaged parcels, or missing orders, please contact our customer service team.

When contacting us, please include your order number and tracking number so that we can assist you more efficiently.

Company Name: Migitec Ltd
Trading Name: Mumu Goods
Company Number: 15267203
Address: 203, 5300 Lakeside, Cheadle, England, SK8 3GP
Website: Mumu Goods
Customer Support Email: [Insert Customer Support Email]